Frequently Asked Questions

Yes! Basic membership is free. You can create a profile, browse matches, and send up to 5 interests per month. Upgrade to premium for unlimited interests, contact reveals, and more features.

Anyone 18 years or older from the Jammu & Kashmir community seeking a life partner. We welcome all religions and communities within the J&K region and diaspora worldwide.

Sign up with your email or Google account, then complete our 7-step profile wizard covering your personal details, education, career, family background, and preferences. The more complete your profile, the better your matches.

Yes. Your data is encrypted and stored securely. Contact details are only visible to premium members you're connected with. Photos are reviewed by our admin team before being displayed.

Our algorithm considers religion, community, language, location, age, and preferences to show you compatible profiles. You can also use filters to narrow results by age, height, education, and more.

Sending interest is like a polite knock — it lets someone know you're interested in their profile. If they accept, you become connected and can message each other.

If two people send interest to each other, they automatically become connected — no need for either to manually accept. This saves time and shows genuine mutual interest.

Free members can send 5 interests per month. Premium members get unlimited interests. All members can receive unlimited interests.

Premium members enjoy unlimited interests, contact details reveal of connected matches, priority profile placement, profile boosts, and more depending on your plan.

Visit the Plans page, choose your preferred plan, and complete payment via Razorpay. Your account upgrades instantly after successful payment.

We accept UPI (PhonePe, GPay, Paytm), Indian debit/credit cards, net banking, and wallets via Razorpay's secure payment gateway.

Refunds are available in specific cases. Please read our Refund Policy for complete details. Contact admin@jammumatrimonial.com for refund requests.

Registered members can see your profile. Contact details (phone/email) are only visible to premium members you've connected with. You can control photo visibility in settings.

Use the report button on any profile or contact us at admin@jammumatrimonial.com. Our admin team reviews all reports within 24 hours.

Yes. Messages are private between you and your connected match. Our admin team may review conversations only if a violation is reported.

Yes. You can block any profile from their profile page. Blocked users cannot see your profile or contact you.

Go to Settings → Account → Delete Account. Your data will be permanently removed within 30 days.

Click "Forgot Password" on the login page. A reset link will be sent to your registered email address.

All new profiles are reviewed by our admin team to ensure authenticity. This typically takes 24–48 hours. You'll be notified once your profile is approved.

Email us at admin@jammumatrimonial.com. We respond within 2 business days.